Customer Experience

Compliments
5
Suggestions
1
Complaints
6

Business Grade:

B

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Reviews For Willow Creek Winery | Average Rating:

B
  • by James Schweiker on 07/27/2018
  • Rating:2 Star Rating: Below Average
  • The winery itself is impressive the grounds are nice. The staff were not friendly and service for the overpriced food was horrific. You go to a winery to enjoy yourself and get to know the people involved. They had no interest other than giving you your tasting as quick as possible to get next group in, albeit it was not that busy but felt rushed at the tasting. The wines also were not very nice. Very pricey. They are trying to be an upscale winery but they fall short on the wines and service. Hopefully they improve on both.
  • by Kitty Kait on 08/18/2018
  • Rating:1 Star Rating: Poor
  • I went to the winery for locals night. Since I am a local, I've been here many times. I had my sangria growler refilled with the featured red, and it was watery and I could not taste any wine in it. I ordered what used to be my favorite $10 tapas, the avocado toast. Instead of receiving generous diagonal slices of French bread smothered with fresh avocado, ample slices of fresh mozzarella cheese, fresh tomato, shredded basil drizzled with a delightful raspberry vinaigrette, I received a miniature rendition which would have been humorous except that it was real. I asked the server what happened, and he informed me that they had reduced serving sizes at the beginning of August. I got 4 melba toast size rounds of bread, a smear of avocado, a slice of mozzarella, a slice of plum tomato, one basil leaf and a few drops of vinaigrette. Not only was it not tasty, but I felt ripped off. I am only one dissatisfied and disillusioned customer and my opinion may not change anything, but the winery has lost one local customer. UPDATE: I sent an email with the requested information to both addresses supplied by the winery to no avail. I have yet to hear from the management. Customer service is obviously not a priority.
  • by Debra Horan on 08/06/2018
  • Rating:1 Star Rating: Poor
  • I took a party of 14 to have an educational private wine tasting on sat. It was our second stop on our wine tour. It was so disappointing to not only be served 5 tasting which were chosen for us and 3 out of the 5 were sweet ,2 were sangria and it was not educational at all. The cost was $25 per person which everyone in the group couldn't even drink the wine. After tasting was over I was told that we didn't pay for all 14 and I had to take care of this .I had my reservation on my phone and clearly I paid. I had to wait to talk to manager and after 10 minutes they agreed that it was their mistake. I was very disappointed and it really put a damper on our day. After all this we didn't even get to keep our wine glasses. I hope they will make adjustment on their choices for the wine tasting.
  • by Nino Cosoleto-Miller on 07/09/2018
  • Rating:4 Star Rating: Good
  • I attended a wine tasting here. It was a fun experience . The gentleman who presided over our tasting was also one of the winemakers, so he was very knowledgeable and enthusiastic about the wine, which added to our enjoyment. The 2015 Malvasia Bianca was so delicious that I purchased a bottle to bring to dinner immediately following the tasting. The prices were not too terribly expensive: 15 dollars a head earned 5 tasting tokens for everyone. There was a short wait before they could begin, but this didn't really bother me. We didn't avail ourselves of any food, so I can't review this aspect of the winery. Oh yes, and lastly, it was Reggae Wednesday when we went, which pleased us greatly.
  • by Christina on 05/21/2018
  • Rating:5 Star Rating: Excellent
  • We went to this winery last minute for a wine tasting. The staff were very accommodating and friendly. It was a beautiful day and we sat outside afterwards. I love the decor and the layout. It is the perfect place to enjoy a nice day or sit inside on a rainy day. The wines were also enjoyable, and honestly, I am not a huge wine person so it takes a lot for me to say that! Would definitely recommend this place and would come back!